Shipping and Returns Policy

Processing Time

100% of orders are shipped from our warehouse within 1-2 business days. Orders placed over the weekend are dispatched on Mondays.

Shipping Options

Order Tracking

Once your order has been shipped, we will update the tracking details in your order information. Please contact our customer service team if you do not receive the details.

Delivery Costs

Delivery costs depend on your delivery location. Please check your order summary to understand the delivery charges for individual products.

Our Carriers

We use DTDC, Blue Dart, and Ecom Express for deliveries which can be changed depending upon the servicable pincodes from the courier partners.

Upon Receipt of Your Order

You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign "Damaged" then contact us on the day of delivery.

Bank Holidays

We do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.

Shipping Delays and Transit Issues

We are committed to delivering your orders in a timely manner. However, there are instances where shipments may experience delays or be temporarily stuck in transit. While we strive for swift deliveries, there are certain factors that can lead to delays, such as weather conditions, customs processing, and other circumstances beyond our control.

In the event that your shipment is delayed or remains in transit for longer than expected, please be aware that it may take up to 45 days for the courier service to resolve the issue and complete the delivery. During this time, the courier company is responsible for managing any transit-related problems, including delays or lost shipments.

Please note that we are not responsible for any delays caused by the courier company once the package leaves our facility. As such, any issues that arise after dispatch, including shipping delays, are beyond our direct control.

Return Request Period

We accept return requests within 24 hours of delivery. To ensure we can properly assess any issues with the product, you must notify us within 24 hours of receiving the product.

Important: Requests submitted after 24 hours may not be accepted.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Damaged or Defective Products: If the product is damaged or defective upon arrival, you must provide an unboxing video showing the damage. This video is required to assess the situation and determine the appropriate action.
• Missing Items: If any items are missing from the order, an unboxing video must be provided showing the contents of the package clearly.
• Unused and in the same condition as received
• In the original packaging
• Not a final sale item

Non-Returnable Items

The following items are not eligible for returns:

• Products that have been used, opened, or damaged by the customer
• Products marked as non-returnable in the product description
• Electronic Products (no return or refund can be processed for defective electronics items)
• Personal care items (for hygiene reasons)
• Perishable goods
• Custom or personalized items

Return Process

To initiate a return:

1. Contact our customer service team within 24 hours of delivery
2. Provide your order number and reason for return
3. Submit an unboxing video showing the damage or missing items (if applicable)
4. We will assess the situation and provide you with return authorization
5. Package the item securely in its original packaging
6. Ship the item back using a reliable shipping service with tracking

Return Shipping

Customer's Responsibility: The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Important: Shipping charges are non-refundable under all circumstances, regardless of the reason for the return. This includes both the initial shipping fees and any costs incurred for returning the product.

Refund Process

Once the return is received and inspected:

• We will notify you about the approval or rejection of the refund
• If approved, the refund will be processed and applied to the original method of payment within 7 days of approval
• You will receive an email confirmation when the refund is processed
• It may take 5-10 business days for the refund to appear in your account

Note: The refund will be issued only if the product is unused, undamaged, and in its original condition with the original packaging.

Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability. Exchanges follow the same process as returns and must be initiated within the 24-hour return window.